FAQs JAWS Cleaners

Many questions about our JAWS cleaners and Just Add Water System can be found here in our Frequently Asked Questions page.

If you have a question not answered below or would like further information please write or call us via our Contact Page





Are JAWS refill pods reusable?

No, JAWS refill pods are not reusable because the seal is broken when the concentrate is released into the water. However, the pods are recyclable.

Can I use the Hardwood cleaner on other surfaces?

Yes you can! Our Neutral pH Hardwood Floor cleaner is suitable for many other surfaces. Please see the entire list of surfaces here on our Where to Use page.

Do I need to shake the bottle to get the concentrate to dissolve or mix with the water?

It is not necessary to shake the bottle. Once the concentrate releases, it mixes with the water and is ready to use.

Do I need to use hot water?

JAWS pods will work with any water temperature.

Does the bottle have to be completely empty before refilling?

For the best results, completely use the contents of the bottle before refilling. The concentrated cleaner is formulated to mix with 27 oz. of water. For consistent cleaning results, we recommend rinsing the bottle with fresh water before using the next pod.

How many times can I reuse the bottle?

You can reuse the bottle as many times as you like. We guarantee our sprayer for up to 26 uses/refills. This equates to approximately 50,000 actual sprays.

Is it hypoallergenic?

Although the JAWS formulas have been developed using ingredients evaluated by third party agencies for their lack of sensitization potential, there is no industry standard for certification of hypoallergenic and data has not been developed to substantiate such a claim. The beauty of the JAWS system resides in the minimization of potential user contact with the concentrated cleaning materials, thereby mitigating some of the risk of allergic reaction.

Is it safe for homes with pets?

Yes, when used according to the label directions JAWS formulations are safe for use in households with pets. As with any other cleaning materials, rinsing of food and drinking water surfaces, or other surfaces that pets may come into prolonged contact with is appropriate.

Is it true that I can clean my LCD, Plasma TVs and computer monitors and smart phone with JAWS glass cleaner?

Yes! It is best if you spray your lint-free cloth first, and then wipe the surface. Find our more here JAWS glass cleaner

Are these products bio-degradable?

Yes, All JAWS ready-to-use formulas are non-toxic and bio-degradable. JAWS cleaners comply with the EPA’s Safer Detergent Stewardship Initiative. Through the Safer Detergents Stewardship Initiative, (SDSI), EPA’s Design for the Environment (DfE) Program recognizes environmental leaders who voluntarily commit to the use of safer surfactants. Safer surfactants break down quickly to non-polluting compounds and help protect aquatic life in both fresh and salt water.

The color of the JAWS cleaner I make at home is not as vibrant as the ready-to-use JAWS cleaner I purchased at the store. Does the formula perform as well?

The color of the cleaner does not impact the performance of the cleaner. Dyes are added to the cleaning formula to make the color and are not a cleaning agent. The small size of the JAWS refill pods limits the amount of dye that can be added, therefore the color may not be as vibrant. However, the formula is equally robust and performs as well as the ready-to-use bottle.

What do I do if my sprayer breaks?

If your sprayer breaks. Please contact us and we will replace your sprayer. We will ask that you send us the broken sprayer for evaluation and we will pay for the postage.

What if I have hard water? Will JAWS products still work?

Yes. Each of the JAWS formulations has been designed to work in hard water. However, generally they perform best in softened water.

What JAWS products are suitable for which surfaces?

Please refer to the Where to Use chart on our website. Also when you purchase a bottle there are applications listed on the back for a quick reference.

Where can I purchase JAWS refills?

Jaws refill pods can be purchased from the retailer where you purchased your starter kit, or at any retailer that sells JAWS. Please see our Store locator for the location nearest you. You can also purchase refill pods online.

How do I insert the pod?

After you have completely used your bottle of cleaner, fill your bottle with water to the fill line, drop the pod in the neck of the bottle, then insert the sprayer and twist it on. The twisting action of the sprayer will release the concentrated cleaner into the water. Also see our page on How it Works.

Will my windows streak if I clean them with JAWS Glass cleaner in the sunlight?

JAWS Glass Cleaner does not contain ammonia or alcohol and is a non-streaking formula. It doesn’t dry as quickly as other glass cleaners and doesn’t streak – even in sun light!

Will JAWS products harm my granite countertops?

JAWS Glass and Kitchen cleaning products are best, and will not harm your sealed granite counter tops. In fact they both will actually enhance a granite surface’s appearance and it will not leave streaks. However they are not suggested for natural marble. If you have natural marble, please make sure to do a spot test in a well hidden place first.

What if I want to add 2 pods in one bottle?

We recommend that you do not use more than one pod in each bottle. Our pods are concentrated and prepared for the recommended dilution rate. However, if you do feel the cleaning task requires an additional pod, the use-solution may no longer be considered non-toxic.

I bought my JAWS at a local retailer but, the attached pod won't release from the plastic holding ring. What do I do?

First remove the holding ring from the bottle. Hold onto the plastic holding ring tightly. Then pull the pod up firmly while twisting. If you have any trouble we would be happy to help you. Just Contact us!

We are thinking about having our Kitchen CounterTops replaced with Quartz. Which of the JAWS products should we use to clean the new counter Tops?

You should use a neutral cleaner such as JAWS glass cleaner. Never use anything abrasive!

How do I change Pods?

Pods are easy to remove. The top of the pod has a rim around it to keep it from going inside the bottle. Slip your fingernail or a dull butter knife under it and it should slip out easily. Then after refilling the bottle to the fill line, insert a new pods and twist on the sprayer. The new Pod will release into the water, then you have a new bottle of cleaner.

Does JAWS test on animals?

No! JAWS-Just Add Water System doesn't test on animals nor do any of the derivatives that are composed to make our products.

My sprayers are not working!

As with any spray bottle JAWS sprayers have 4 positions that you can select: Spray, Off, Stream, Off. These are marked on the front tip of the nozzle.

If your sprayer is broken. Please contact us and we will replace your sprayer. We will ask that you send us the broken sprayer for evaluation and we will pay for the postage.

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